Billing, Subscription & Refund Policy

This Billing, Subscription & Refund Policy governs subscription billing, payments, cancellations, refunds, and access to our services. By subscribing, you agree to the terms set out below.

1. Billing & Subscription Terms

All subscriptions are billed on a monthly basis and are subject to a mandatory minimum commitment of one (1) full billing month. Payment for the first month is required in advance to activate access to the platform.

2. Subscription Charges

Subscription fees are charged in advance for each billing cycle. Failure to make payment may result in suspension of access to paid features.

3. No Refund Policy

All subscription fees are non-refundable. Once a billing period has commenced, no refunds, partial refunds, or credits will be issued for unused time, early termination, or non-usage of the service.

4. Cancellation

Subscriptions may be cancelled at any time. Cancellation prevents future billing but does not entitle the organisation to a refund for the current or past billing periods.

5. Access After Cancellation or Non-Payment

Upon cancellation or non-payment:

• Access to statistical data, reports, and analytics will be suspended.
• The organisation will retain limited access to its profile and basic account information.
• No data will be deleted unless required by law or requested in accordance with our Privacy Policy.

6. Reactivation

Organisations may reactivate their subscription at any time by resuming payment. Upon successful payment, full access to statistical data and platform features will be restored in accordance with the active subscription plan.

7. Failed or Overdue Payments

In the event of a failed, declined, or overdue payment, we reserve the right to suspend or restrict access to paid features until payment is successfully processed.

8. Changes to This Policy

We reserve the right to amend this Billing, Subscription & Refund Policy at any time. Any changes will be effective upon publication on this page.

9. Acceptance of Policy

By subscribing to and using our services, you acknowledge that you have read, understood, and agreed to this Billing, Subscription & Refund Policy.